Returns & Exchanges
At Royal Equestrian, we are committed to providing the finest gear for horse and rider. If your purchase does not meet your expectations, you may return or exchange eligible items within 30 days of delivery in their original, unused condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags are attached and any protective gear is securely stored to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it securely to the outside of your parcel, removing any old shipping marks.
Drop Off and Track
Hand your package to the designated courier service and retain your tracking receipt; once received and inspected at our stable, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing